All WTF1 Store orders come from the RedBubble.com. Here is their FAQ for orders.
How long does delivery take?
Usually, from the day you order, you can expect to be showing off your new hand-crafted purchase in around 5 – 10 business days.
We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3 – 7 business days.
It’s important to note that in some countries, you may need to allow an additional 4 – 5 days for your local customs, including garments and iPhone/iPod cases to the United Kingdom.
Who will deliver my order?
We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, as well as the distribution expertise of local postal services to get your order to your doorstep as soon as possible.
For this reason, tracking is not always available.
If your order is being sent by a trackable service, you will be emailed the tracking number directly from that service (from that specific delivery company). We regret that our shipping partners are not able to supply tracking details for all kinds of articles.
Where can RedBubble deliver to?
Our shipping partners deliver to all corners of the globe including APO, FPO, DPO addresses (Defence force, Diplomatic post etc).
Due to the nature of APO, FPO and DPO services it may take more than 45 days to receive your order. We recommend using a land / civilian address where possible.
My order is later than I expected
If your order hasn’t reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case!
You can check on the progress of your order until it is shipped here: http://www.redbubble.com/orders
Order in “Manufacturing” status? Read all about it here.
If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
Customs delays, charges, and confiscated articles.
As customs rules in various countries can frequently change, this can cause delays, and at times, additional charges imposed by the receiving country. RedBubble is not liable for any additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.
Can I send an order to someone else?
The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.
Returns, exchanges and gift exchanges here.
How is my order packaged?
Our priority is getting your order to its destination on time and in good condition. The packaging is very sturdy and designed to protect your order on its way to you, and is branded with RedBubble. We don’t send any invoices or payment information with orders.
Posters and large photographic prints arrive rolled up in a mailing tube. All other wall art, laminated prints and calendars are boxed flat. T-shirts are packaged in soft protective garment bags. If your order contains a few different products, they may be shipped as several separate packages, arriving several days apart.Whoops, I gave you the wrong address
That’s OK, we forgive you. There are rare times when we are able to correct your address and you can see how to request this here.
